Shipping Policy for Gaswale.com

Effective Date: 01st April 2025

1. General Overview

Gaswale.com is a marketplace platform connecting buyers and sellers of LPG, industrial gases, and allied products. This Shipping Policy outlines the delivery process, responsibilities, and applicable charges. Since Gaswale.com does not directly handle logistics, sellers are responsible for fulfilling orders as per the terms outlined below.

2. Delivery Locations & Timelines

2.1 Serviceable Areas

• Delivery is available across India, subject to seller and logistics availability.
• Some remote locations may require additional time or may not be serviceable.

2.2 Estimated Delivery Time

• Delivery timelines vary based on product type, seller location, and logistics provider.
• Typical delivery time: 3-10 business days.
• Industrial/bulk orders may take longer, and estimated timelines will be provided at checkout.
• Any delays due to regulatory approvals, safety checks, or transportation issues will be communicated.

3. Shipping Charges

• Shipping charges depend on order weight, distance, and shipping method.
• Sellers may offer:
  • Free shipping on eligible orders.
  • Flat-rate shipping for standard deliveries.
  • Variable shipping fees based on third-party logistics costs.
• Buyers can view applicable shipping charges before placing an order.

4. Order Processing & Dispatch

• Orders are processed within 24-48 hours of payment confirmation.
• Sellers must update tracking details once the order is shipped.
• Buyers will receive real-time tracking updates via email/SMS.

5. Shipping & Delivery Responsibility

5.1 Seller Responsibilities

• Ensuring safe and timely dispatch of orders.
• Using authorized and compliant transportation for LPG & industrial gases.
• Clearly communicating delivery schedules and tracking details.

5.2 Buyer Responsibilities

• Providing accurate shipping details at checkout.
• Ensuring availability to receive the shipment.
• Inspecting deliveries upon receipt and reporting discrepancies within 48 hours.

6. Shipment Tracking

• Buyers will receive tracking details once the order is dispatched.
• Delivery status can be checked via the Gaswale.com order dashboard or logistics partner’s tracking system.
• Any issues with shipment tracking must be reported to support@gaswale.com.

7. Delayed or Lost Shipments

• If an order does not arrive within the estimated timeframe, buyers should contact the seller or Gaswale.com support.
• Lost shipments will be investigated, and eligible refunds/replacements will be processed as per the Refund Policy.

8. Damaged or Incorrect Shipments

• If the product arrives damaged or incorrect, buyers must report it within 48 hours.
• Supporting evidence (photos/videos) must be provided for claims.
• Sellers are responsible for arranging replacements or refunds as per the Refund Policy.

9. Returns & Reverse Logistics

• If a return is required, the buyer/seller must arrange for return shipping based on the refund policy.
• Return shipping costs may be borne by the buyer or seller, depending on the reason for return.

10. Regulatory Compliance & Safety Guidelines

• All shipments must comply with government safety regulations for LPG and industrial gases.
• Proper labeling, handling, and storage instructions must be followed.
• Gaswale.com is not liable for any compliance violations by sellers or logistics providers.

11. Contact Us

For shipping-related inquiries, delays, or tracking assistance, contact:

Email: support@gaswale.com