Privacy Policy for Gaswale.com and Gaswale App

Effective Date: 26th March 2025

1. General

Meta Gas Innovations Pvt Ltd (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit Gaswale.com (the “Website” or “Platform”) and use our services to trade LPG and other industrial gases along with allied services.

By using Gaswale.com, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal & Business Information

During registration and use of our services, we may collect:

• Name, email address, phone number, and business details.
• Address, GSTIN, and licensing details (for businesses trading LPG and industrial gases).
• Payment and transaction details for purchases made on the platform.

2.2 Usage Information

• Log details such as IP address, device type, browser type, pages visited, and timestamps.
• Platform interactions such as order history, messages, and support queries.

2.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and improve our services. Users can manage cookie preferences through browser settings.

3. How We Use Your Information

We use the collected data to:

• Facilitate transactions between buyers and sellers.
• Process payments and provide order fulfillment support.
• Enhance platform security and detect fraud.
• Send notifications about service updates, offers, and regulatory changes.
• Comply with legal and regulatory requirements.

4. Information Sharing & Disclosure

We do not sell your personal or business data. However, we may share data in the following circumstances:

• With service providers: Logistics partners, payment processors, and IT service providers who help us run the marketplace.
• Legal requirements: If required by law enforcement, government agencies, or as part of a legal dispute.
• Business Transfers: If Gaswale.com undergoes a merger, acquisition, or sale of assets.

5. Data Security & Retention

We implement industry-standard security measures to protect your data. Your account credentials are encrypted, and payments are processed through secure gateways.

We retain your information for as long as necessary to provide services and fulfill legal obligations.

6. Location Data Collection and Usage

As part of our services, Gaswale.com (the "Platform") collects and processes location data to facilitate deliveries, track orders, and find the nearest vendors or service points to your location. This location data is essential for providing accurate, timely, and efficient services.

Types of Location Data Collected:

1. Precise Location: The geographic location of your device, collected through GPS or other location-determining technologies, to facilitate delivery of LPG or industrial gases and to find the nearest vendor or service provider.

2. Approximate Location: General location data derived from your IP address, Wi-Fi networks, or other methods to improve service delivery.

3. Location History: We may also store historical location data related to previous deliveries, order statuses, and locations of vendors you have interacted with.

How We Use Your Location Data:

• Delivery Tracking: We use your precise location to ensure timely and accurate delivery of LPG and industrial gases to your registered address.

• Vendor Location: To identify the nearest vendor or service provider, ensuring that your orders are processed efficiently.

• Order Fulfillment: To monitor and optimize delivery routes, ensuring timely delivery to you.

• Location-Based Offers and Updates: We may send notifications regarding offers, discounts, and services available in your area based on your location.

Sharing of Location Data:

We may share your location data in the following scenarios:

• With service providers: We may share your location with logistics and delivery partners to ensure that your order is delivered on time and efficiently.

• With vendors: Your location may be shared with the nearest vendor to facilitate order fulfillment.

• Legal Requirements: In compliance with legal or regulatory obligations, we may disclose location data to law enforcement or governmental agencies.

Your Control Over Location Data:

• Opt-Out: You have the option to disable location tracking or location services on your device at any time. However, please note that this may affect the accuracy of delivery and vendor recommendations.

• Review & Delete: You can manage or delete location data collected from your device by adjusting your settings or contacting our support team.

Data Retention:

We will retain location data only as long as necessary to fulfill delivery services and enhance your experience. Once your service request is completed, location data may be deleted or anonymized, in accordance with our data retention policy.

Security of Location Data:

We use industry-standard security practices to safeguard your location data. This includes encryption during transmission and secure data storage. However, while we implement robust security measures, please note that no data transmission over the internet or storage system can be completely secure.

7. User Rights & Choices

• Access & Update: Users can review and update their profile information from their account settings.
• Data Deletion: Users may request account deletion by contacting support@gaswale.com.
• Marketing Preferences: Users can opt out of marketing emails via the unsubscribe option.

8. Third-Party Links

Gaswale.com may contain links to third-party websites. We are not responsible for their privacy practices, and users should review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or a website notice. Continued use of Gaswale.com after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@gaswale.com